After graduating from The University of the South, with a BA in Chemistry, and from Georgia Tech, with a BChE, I joined the Procter and Gamble Company in 1973. I retired from Procter and Gamble after 31 years. I spent 20 years in Manufacturing and the
last 11 years in Global Human Resources involved in organization and work design, strategy develop and evaluation, and Global Learning and Leader Development. I was deeply involved in the Quality Movement both inside and outside P&G, attending a special course at the University of Tennessee in Quality Management. To further my quality education, I worked with Florida Power and Light during their Deming Prize Application (Japan’s Nation Quality Award). They certified me as a Master Instructor for both Team Leader (team problem solving methods and leadership) and Quality in Daily Work (work design and management).
I have worked in, or with, every functional department within Procter and Gamble, every operating business unit, and on every continent. For the last 18 years, I have operated as an internal consultant in the areas of quality management, data analysis, organization design and work design. In addition to consulting with, and facilitating change in, Business Units, I also have conducted workshops in Business Data Analysis, Work Design, Statistical Process Control and Leadership around the world for P&G. I have also been a speaker at several national symposia on the topic of Data Analysis and Quality Management.
I have also worked with K – 12 School Systems, Universities, City Government and County Government. This work is focused on quality practices and methods for improving performance. I served on the Board of Directors of The Koality Kid Alliance, which is associated with the American Society for Quality (ASQ) to improve the education system in America using quality approaches. I also served on the Advisory Council for the Metropolitan Education and Training Service, which promotes local workforce development.
I have been using these traditional statistical approaches on business and financial results for nearly 15 years and created Sustain the GainSM in 2004 to better bring these techniques to a larger audience.